What we do
We support Council, the City Manager, the City Solicitor, the Chief Financial Officer and the City Clerk in fulfilling their legislated duties to The Corporation, so that Council and Administration can provide excellence in municipal management and quality public service.
Summary of services we deliver
We deliver our services through the following business areas:
We provide financial leadership through policy, financial controls and providing guidance and advice. We collect taxes, manage a $2.5 billion investment portfolio, and take care of cash management, accounting, payables and receivables, and treasury. We co-ordinate supply management for The City. We process $1.6 billion in purchase orders, issue $69 million in inventory, and operate 42 warehouses and fuel sites.
We manage the legislative process for The City in accordance with the Municipal Government Act and Calgary City Council’s Procedure Bylaw. We manage and conduct all civic census, enumeration and election functions. We manage and respond to public requests for information under the Freedom of Information and Protection of Privacy Act (FOIP). We ensure all City Council and Committee meetings are accessible, and decisions are available to the public.
We support the function, role and leadership initiatives of the City Manager as the chief administrative officer under the Municipal Government Act of Alberta. We provide guidance in corporate policies, and support senior staff in making sure Council decisions are co-ordinated and implemented into City services. We analyze public policy, develop approaches related to our provincial and federal governments, and oversee risk and issue management. We focus on sustainability in decision making and prioritization, and provide support and co-ordination to the Mayor and Council for initiatives such as regional planning.
We provide legal advice and counsel to the Mayor, Council as a whole and its individual members, the City Manager and all departments. We represent The City in lawsuits, and conduct all court and quasi-judicial proceedings. We investigate, adjust, collect and settle claims, and administer insurance to protect The City from risk. We manage corporate security to ensure The City’s staff, visitors, information and assets are safe and protected.
Net operating budgets
The graph below illustrates the net operating budget (in $ millions) based on tax-supported amounts for each business area in 2011 and 2012. Budgets for 2013 and 2014 will be reviewed as part of the annual adjustment process.
Below are some of the actions we are taking to deliver key services in the 2012 to 2014 period. More information is available in our 2012–2014 business plans and budgets.
- Co-ordinate an organization-wide and CFO department program to increase the use of benchmarking, performance measures and best practices information.
- Deliver improved Supply Management services to all business units to increase convenience and cost effectiveness.
- Achieve additional value-added services and/or lower costs through an agreement with a new external investment custodian.
- Expand access to electronic records, including bylaws and released confidential Council reports on the City Clerk’s website.
- Create, lead, manage and promote sustainability initiatives within The Corporation and the community.
Improving how we deliver services
The approved 2012–2014 operating budget calls for more efficient ways to deliver services. Over this three-year period, Corporate Administration will achieve, among other initiatives, the following productivity gains and efficiencies:
- Process improvements, consolidation of staff resources and leveraging supply chain system upgrades such as contract management and investment recovery will result in savings of approximately $1.1 million over the next three years.
- Business process re-design in services provided by Corporate Management Leadership Support leveraging the Electronic Legislative Management System (ELMS) to streamline Council and ALT report processing will reduce expenditures by $83,000 in 2012 and $40,000 in 2013.
- Implement an independent and objective zero-based review pilot program in 2012.
Incorporating citizens’ input
- Examples of how we incorporate citizens’ input in the services we provide include:
- Improving information provided to the public on policy development, legislative processes and how The City allocates its financial resources to enhance citizens’ understanding.
- Implementing efficiency and effectiveness strategies and improvements to performance measures and benchmarking, with support from the Chief Financial Officer’s Department.
- Implementing a new policy development process and sustainability initiatives.